Contact

Contact us

To speak with an expert, in North America call toll-free: 1-888-400-2675.
For the UK, call toll-free: 0800-208-4899.

Reach us by email at: info@bluegrousewinecellars.com

Complementary virtual wine cellar design consultations are available by booking here.

You can also reach us via the form below or the live chat icon in the bottom right corner of the page.

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Shipping

We sell a variety of wine racking and wine cellar-related products. Some ship from our location in North Vancouver, Canada, while others ship from other locations in Canada or the US. The product(s) you ordered, and your shipping address will determine where your order ships from and how long it may take to prepare/ship.

Note that some products are in-stock while others are made-to-order.

Please refer to the “Shipping Information” tab for your specific product(s) for more information. Please note that if you ordered a combination of different items, you may receive them by separate shipments, depending on the specific product shipping details.

Yes! Many of our products are available to ship anywhere in the world! We use DHL to ship to you which typically takes anywhere from 5 - 10 business days, depending on your location. Your shipping cost will be displayed and charged upon checkout.

Please note that the shipping cost billed at checkout is for transportation only and if there are any import-related fees, these will be billed directly to you by DHL, prior to delivery. We regret we cannot confirm what, if any import-related fees will apply and we cannot accept returns of orders due to these fees.

Warranty Claims & Returns

Take a deep breath and then contact us to let us know what happened. So long as your order has not yet been shipped or put into production (for made-to-order items) we will happily cancel and refund your order.

We do not handle exchanges; instead, place a new order for the correct item(s). If your order has already shipped or been put into production, please refer to our warranty claims and returns page.

Payments

We offer all products for sale in Canadian or US dollars. Please select your country’s currency through the website.

We require that all orders shipping to Canadian addresses be charged in Canadian dollars and orders shipping to US addresses be charged in US dollars.

A select number or items may only be available to customers in Canada (this will be posted on the specific product listing). We reserve the right to cancel any orders placed in the incorrect currency.

Climate-Controlled Wine Storage and Cellaring

The cost and effort to provide proper climate-controlled conditions for your wine is a question of value and risk tolerance.

For example, if the cost of renovating a room to install insulation and vapour barrier plus the cost of the cooling system and installation is much higher than the value of the wine you intend to store over time, this may be something to think about. Also, if your collection is small and quickly consumed, the risk of spoilage is lower than bottles stored longer term.

Keep in mind, as an alternative to building a climate-controlled wine cellar, wine fridges are a more budget-friendly, plug-and-play solution.

Submit a thermal load calculation request for help accurately sizing a wine cellar cooling unit.

Feel free to reach out to us to discuss your project further and specifically which type or configuration of unit will make the most sense for you. It is important that both the capacity and configuration of the unit you select is right for your specific wine cellar.

Under-sizing or improperly installing a cooling unit will mean your cellar is not sufficiently cooled, may damage the equipment and will void the warranty.

Wine Racking Design

The dimensions and storage capacity of each wine rack is included on the product listing. You may also find that checking out our wine rack inspiration gallery will give you an idea of what looks good in certain spaces. Oftentimes, this is enough information for laying out a wine wall or wine cellar. Other times, you may need some assistance or even some design work to choose the right product(s). Please feel free to schedule a design consultation with one of our specialists.

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