Our office is based in North Vancouver, BC, Canada. We can typically attend projects in person in the Vancouver Lower Mainland area and with special arrangement as far north as Whistler and as far east as Chilliwack. Depending on the size and scope of your project, services may also be arranged in other parts of Canada. We regret that we cannot provide installation services outside of Canada. For long distance projects we can provide complete design and consultation services along with supplying wine racking and cooling equipment. We do this successfully with clients all across North America. Please schedule a complementary consultation to get started!

Unfortunately, due to the wide variety of products we offer and areas that we ship to, we do not have enough experience working with specific installers to feel confident in making a referral. We would encourage you to review the difficulty level of the wine racking or cooling system you are purchasing with one of our consultants though. They will be able to provide a recommendation on the type of installer required or specific skill set to look for. 

The dimensions and storage capacity of each wine rack is included on the product listing. You may also find that checking out our wine rack inspiration gallery will give you an idea of what looks good in certain spaces. Oftentimes, this is enough information for laying out a wine wall or wine cellar. Other times, you may need some assistance or even some design work to choose the right product(s). Please feel free to schedule a design consultation with one of our specialists.

Yes, we do! Most of our standard wine racks are available for purchase online. If you don’t see what you need within those options, we also offer some custom wine racking solutions.

Please book a consultation with one of our specialists to review your needs.

All wine (red, white, sparking, etc) should be stored between 55 – 60°F. The most important consideration for wine storage temperature is consistency. Fluctuation in temperature contributes to expansion and contraction of corks and therefore, oxidization of wine.

A relative humidity level of 50 – 75% is ideal. Low light and a vibration-free environment are also recommended.

Wine bottles should always be laying down or necks only slightly elevated so that wine stays in contact with the cork.

The cost and effort to provide proper climate-controlled conditions for your wine is a question of value and risk tolerance.

For example, if the cost of renovating a room to install insulation and vapour barrier plus the cost of the cooling system and installation is much higher than the value of the wine you intend to store over time, this may be something to think about. Also, if your collection is small and quickly consumed, the risk of spoilage is lower than bottles stored longer term. 

Keep in mind, as an alternative to building a climate-controlled wine cellar, wine fridges are a more budget-friendly, plug-and-play solution.

Submit a thermal load calculation request for help accurately sizing a wine cellar cooling unit.

Feel free to book a complementary consultation to discuss your project further and specifically which type or configuration of unit will make the most sense for you. It is important that both the capacity and configuration of the unit you select is right for your specific wine cellar.

Under-sizing or improperly installing a cooling unit will mean your cellar is not sufficiently cooled, may damage the equipment and will void the warranty.

We sell a variety of wine racking and wine cellar-related products. Some ship from our location in North Vancouver, Canada, while others ship from other locations in Canada or the US. The product(s) you ordered, and your shipping address will determine where your order ships from and how long it may take to prepare/ship.

Note that some products are in-stock while others are made-to-order.

Please refer to the “Shipping Information” tab for your specific product(s) for more information. Please note that if you ordered a combination of different items, you may receive them by separate shipments, depending on the specific product shipping details.

Yes! Many of our products are available to ship anywhere in the world! We use DHL to ship to you which typically takes anywhere from 5 - 10 business days, depending on your location. Your shipping cost will be displayed and charged upon checkout.

Please note that the shipping cost billed at checkout is for transportation only and if there are any import-related fees, these will be billed directly to you by DHL, prior to delivery. We regret we cannot confirm what, if any import-related fees will apply and we cannot accept returns of orders due to these fees.

Depending on your location and item(s) ordered, different couriers or LTL shipping companies will be used. These companies include Fedex, Canada Post, DHL and more. All shipments are trackable and tracking information will be provided shortly after your order is dispatched.

Take a deep breath and then contact us to let us know what happened. So long as your order has not yet been shipped or put into production (for made-to-order items) we will happily cancel and refund your order.

We do not handle exchanges; instead, place a new order for the correct item(s). If your order has already shipped or been put into production, please refer to our warranty claims and returns page.

We accept secure, encrypted payment for all online orders by Visa, Mastercard or Discover.

We offer all products for sale in Canadian or US dollars. Please select your country’s currency through the website.

We require that all orders shipping to Canadian addresses be charged in Canadian dollars and orders shipping to US addresses be charged in US dollars.

A select number or items may only be available to customers in Canada (this will be posted on the specific product listing). We reserve the right to cancel any orders placed in the incorrect currency.

If you received an order confirmation email, your order was successfully submitted. It may take up to 10 days before the charge goes through on your credit card as only a temporary authorization happens immediately.

An initial consultation (in our showroom, by video chat or by phone) is always free. If you decide to move forward with a customized design proposal (which includes 3D drawings of your space), there will be a fee ranging from $250 - $500 for most projects which will be at least partially refundable against your project moving forward. You design consultant will confirm the exact costing based on the scope of your project, at the conclusion of your initial consultation.

Yes, so long as you are in the metro Vancouver area. Please contact us to review scheduling and set-up an appointment. There will be a $250 charge for the on-site consultation, which will be transferable to a subsequent design fee. Please note that if you are not in our area, we also offer video consultation services so you can virtually walk us through your space.

Unfortunately, we are not able to provide design services only. We offer comprehensive design/supply or design/supply/install packages to ensure a seamless experience without potential for disconnect when coordinating with outside fabricators. Please note that if there are elements you wish to include in your wine cellar from outside sources, in combination with product from Blue Grouse Wine Cellars, we can certainly allow for this within your design.